Frequently Asked Questions
Discover everything you need to know about your Honey Birdette experience.
How do I ensure I select the correct size?
We recommend referring to our comprehensive Size Guide available on each product page. Our collections are designed for a precision fit; if you are between sizes, we generally suggest selecting the larger size for optimal comfort.
What is your return policy for intimate apparel?
For hygiene reasons, we only accept returns on items that are unworn, in their original condition, with all tags and hygiene seals intact. Returns must be initiated within 30 days of purchase.
How should I care for my luxury lingerie?
To preserve the delicate lace, silk, and hardware, we strictly recommend a cold hand wash using a gentle detergent. Always air dry in the shade and avoid machine washing or tumble drying.
Do you offer discreet shipping?
Yes, all Honey Birdette orders are shipped in plain, unbranded external packaging to ensure your privacy and discretion from our warehouse to your doorstep.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days. You will receive a tracking number via email as soon as your order is dispatched.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as flexible payment options such as Afterpay and Zip Pay.